Work Experience
(Outsourcing: Teleperformance)
Subject Matter Expert
After a successful role as a travel counselor,
I've chosen to be a Subject Matter Expert. An SME is in charge of preparing new
waves of trainees after the training period to hit the floor, in a phase called
"Nesting Period". My role includes: 1) recapping all info needed for
new agent either on the product knowledge level or customer engagement level,
2) raise the awareness of being committed to the quality guidelines, 3) stress
on the importance of "Voice Of Customer" (VOC), 4) make sure from sticking
to the contact center policies.
Expedia Canada, Egypt May 13 – Jul 14
(Outsourcing:
Teleperformance)
Travel Agent / Contact
Center Rep.
“Sabre® Red™” booking
platform expert &“Amadeus” beginner. Handle customers’ inquiries of
their travel tickets (create bookings, change, cancel). Handle hotel, car, and
packages reservations inside and outside Canada. Maintain high positive VOC
(voice of customer) towards our Canadian customers.
AlMadina Misurata Paints, Libya Dec 12 – Apr 13
Marketing Analyst
We built the whole
Marketing department, team and activities from scratch.
New System Engineering WLL, Qatar Feb 12 – Apr 12
Business Development
Officer
Realizing new business
opportunities through technological improvement, cost reduction, improved
relations. Preparing, developing and evaluating of strategic plans and
operational policies for the company
Sales Executive
Work with customers to
reach their needs. Facilitate buying process with customers. Follow up with
customers to present high class after sale service.
Owner/ sales &
marketing director
Prepare all needed strategies for sales &
marketing efforts. Prepare & follow advertising campaigns. Segment market,
target segments & position the agency
Off shoring customer
service representative
Handle customer inquiries on the telephone
providing accurate information upon the customer demand and according to the
contact center guidelines and quality standards.
0 comments:
Post a Comment